REFUND POLICY
Last Updated: January 29, 2026 · PrimeWave Lab (Pvt) Ltd.
Refund Policy Overview
PrimeWave Lab (Pvt) Ltd. is committed to engineering high-caliber, bespoke software solutions. This Refund Policy outlines the terms and conditions under which refunds may or may not be granted for professional software engineering services.
Non-Refundable Milestone Deposits
Initial milestone deposits (typically 50% of the project valuation) are strictly non-refundable. Upon receipt of deposit:
- ▸Dedicated engineering capacity and sprint schedules are reserved exclusively for your project.
- ▸Other prospective client inquiries are deferred to prioritize your timeline.
- ▸System architecture, SRS drafting, UI/UX prototyping, and server provisioning begin immediately.
Exceptional Circumstances for Consideration
1. Pre-Commencement Cancellation
If you cancel the project within 48 hours of deposit payment and before engineering work has commenced, a refund of up to 80% may be issued (20% retained as an administrative fee).
2. Service Non-Delivery
If PrimeWave Lab is unable to commence or deliver contracted deliverables due to technical force majeure on our end, a full refund of unfulfilled milestone tranches will be issued.
No Refunds Will Be Issued For:
- ✕Change of mind or internal business direction after engineering kick-off.
- ✕Features or changes requested outside the agreed SRS scope.
- ✕Delays resulting from late client reviews, feedback, or missing credentials.
- ✕Third-party API downtime, cloud outages, or domain provider issues.
Refund Request Protocol
- Submit written request with invoice reference to [email protected].
- Our commercial review committee assesses the project timeline and completed deliverables within 3-5 business days.
- Approved refunds are remitted to the original payment channel within 10 business days.
Questions Regarding Our Refund Policy?
Reach out directly to our commercial operations team:
[email protected]